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When a user makes a request we attempt to match the email on their auth0 profile to the email addresses that we have imported. We first try an exact match, and then a lowercase match.

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Troubleshooting

1. ensure the person data returned from the backend has the id attribute. The easiest way is to use devtools on Chrome or Firefox and inspect the person -> attributes payload on the network tab.

2. Seek TeamForm support to ensure the user’s email on their auth0 user matches what we’ve stored in the backend. Use the auth0 web app to see the user’s email addressin TeamForm’s authentication platform (auth0) matches that loaded into TeamForm from the people or HR information system.

The feature can be tested by performing an import that has your own email address as an attribute, and then visiting Team Directory or App.

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