Notifications are communications or messages that are shared with users through the TeamForm platform. Notifications are often used for but not limited to providing:
Updates to upcoming tooling feature releases.
Awareness to on key processes and dates that will may impact users on what they need to do in TeamForm
Quick information guide or instructions on how to do certain actions in TeamForm
Information on how access or usability within TeamForm.
Pointers to find additional information about TeamForm outside of the platform.
Prompter Prompt on key actions that need needing to be done by users and when.
Quick guides or instructions for users to do specific actions.
What are the different types of notification functionality in TeamForm?
There are 4 types ways to engage and release notifications to users, each to be used with a specific intent and purpose:
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What is it?
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Who can see this notification?
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What does it look like?
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.
Global notification
The global notification is a small banner that system admins can create to appear in the TeamForm app, Directory or both. Once created, this banner will appear on the
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top of every pages of the application. Hence it is most often used to socialise key messages such as events coming up, reminder for confidentiality
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or data update events.
Who can see it?
All users irrespective of the type of access they have within TeamForm
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Announcements
Announcements
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are small notifications that appears on the users' screen
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when they first log onto TeamForm
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. They are only displayed once.
Announcements are generally used to release information to users such as
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new
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features or updates.
Who can see them?
Power and system admin users i.e those that have editing access to Teamform.
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Email notifications
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notifications are sent to targeted audience
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to share about specific information or call to action.
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They are often automated and scheduled ahead of time.
Who can see them?
Each email is sent to the selected users included in
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its distribution list.
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Release notes
TeamForm release notes
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is generally a summary update of what has been released by TeamForm
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.
The release note is published outside of TeamForm in the TeamForm Doc: https://teamform.atlassian.net/wiki/x/IYIepQ . Hence, notifying the user about the release note is often done through the other notification channels presented above and by including an external link in them.
The release note can also be accessed by a link in the TeamForm UI found at the bottom of the announcement panel.
Only TeamForm update the release note and it solely communicates update about the app itself –when others communication can regard customers' context or be initiated by them.
WHo can see it
Power and system admin users i.e those that have editing access to Teamform.
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When to use what?
Refer to this guide to help you decide which notification method is best suited for what you would like to do: What notification method should I use?
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