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Announcements are communications or messages that are shared with users through the TeamForm platform. Notifications Announcements are often used for but not limited to providing:
Updates to upcoming
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feature releases.
Awareness
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on key processes and dates that
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may impact users
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Quick information guide or instructions on how to do certain actions in TeamForm
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access or usability within TeamForm.
Pointers to find additional information about TeamForm outside of the platform.
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Prompt on key actions
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needing to be done by users and when.
Quick guides or instructions for users to do specific actions.
When to use what?
Refer to this guide to help you decide which Announcement method is best suited for what you would like to do: What notification method should I use?
What are the different types of
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Announcement in TeamForm?
There are 4 types ways to engage and release notifications Announcements to users, each to be used with a specific intent and purpose:
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What is it?
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Who can see this notification?
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What does it look like?
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.
Global Announcement
The global Announcement is a small banner that system admins can create to appear in the TeamForm app, Directory or both. Once created, this banner will appear on the
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top of every pages of the application. Hence it is most often used to socialise key messages such as events coming up, reminder for confidentiality
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or data update events.
Who can see it?
All users irrespective of the type of access they have within TeamForm
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Pros & Cons
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Announcements
Announcements are small Announcements that appears on the users' screen when they first log onto TeamForm
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. They are only displayed once.
Announcements are generally used to release information to users such as
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new
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features or updates.
Who can see them?
Power and system admin users i.e those that have editing access to Teamform
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.
Pros & Cons
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Email based notifications
Email notifications are sent to targeted audience to share about specific information or call to action. They are automated and scheduled ahead of time.
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Selected users included in the distribution list
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| Info |
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When an user submits or updates data in the App, neither demand and supply leaders get notified of these actions. This is because previous feedback has been that too many emails from TeamForm can be seen as spams rather than informative, hence could potentially cause annoyance for the receiver. |
Who can see them?
Each email is sent to the selected users in a pre-determined distribution list.
Pros & Cons
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Release notes
TeamForm release notes are a summary update of what has been released by TeamForm.
The release note is published outside of TeamForm in the TeamForm
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Doc: https://teamform.atlassian.net/wiki/x/IYIepQ . Hence, notifying the user about the release note is often done through the other channels presented above and by including an external link in them.
The release note can also be accessed by a link in the TeamForm UI found at the bottom of the announcement panel.
TeamForm manage the release note and it solely communicates update about the app itself – when others communication can regard customers' context or be initiated by them.
Who can release notes?
Power and system admin users i.e those that have editing access to
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When to use what
Refer to this guide to help you decide which notification method is best suited for what you would like to do: What notification method should I use? TeamForm.
Pros & Cons
Pros | Cons |
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