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Notifications Announcements are communications or messages that are shared with users through the TeamForm platform. Notifications Announcements are often used for but not limited to providing:
Updates to upcoming feature releases.
Awareness on key processes and dates that may impact users access or usability within TeamForm.
Pointers to find additional information about TeamForm outside of the platform.
Prompt on key actions needing to be done by users and when.
Quick guides or instructions for users to do specific actions.
When to use what?
Refer to this guide to help you decide which notification Announcement method is best suited for what you would like to do: What notification method should I use?
What are the different types of
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Announcement in TeamForm?
There are 4 types ways to engage and release notifications Announcements to users, each to be used with a specific intent and purpose.
Global
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Announcement
The global notification Announcement is a small banner that system admins can create to appear in the TeamForm app, Directory or both. Once created, this banner will appear on the top of every pages of the application. Hence it is most often used to socialise key messages such as events coming up, reminder for confidentiality or data update events.
Who can see it?
All users irrespective of the type of access they have within TeamForm
Pros & Cons
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Announcements
Announcements are small notifications Announcements that appears on the users' screen when they first log onto TeamForm. They are only displayed once.
Announcements are generally used to release information to users such as new features or updates.
Who can see them?
Power and system admin users i.e those that have editing access to Teamform.
Pros & Cons
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Email based notifications
Email notifications are sent to targeted audience to share about specific information or call to action. They are often automated and scheduled ahead of time.
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When an user submits or updates data in the App, neither demand and supply leaders get notified of these actions. This is because previous feedback has been that too many emails from TeamForm can be seen as spams rather than informative, hence could potentially cause annoyance for the receiver. |
Who can see them?
Each email is sent to the selected users included in its a pre-determined distribution list.
Pros & Cons
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Release notes
TeamForm release notes is generally are a summary update of what has been released by TeamForm.
The release note is published outside of TeamForm in the TeamForm Doc: https://teamform.atlassian.net/wiki/x/IYIepQ . Hence, notifying the user about the release note is often done through the other notification channels presented above and by including an external link in them.
The release note can also be accessed by a link in the TeamForm UI found at the bottom of the announcement panel.
Only TeamForm update manage the release note and it solely communicates update about the app itself –when – when others communication can regard customers' context or be initiated by them.
Who can
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release notes?
Power and system admin users i.e those that have editing access to TeamformTeamForm.
Pros & Cons
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